Live Event Reporting Tool
The Live reporting tool, allows the real-time and also archival viewing of the event logs that are being created within CallHandler.
These logs are of vital importance because they provide an intimate insight into the internal workings of the CallHandler. The logs are simple TAB delimited text files that can form the basis on any report that the user may wish to create using normal office tools such as spreadsheets and databases. Chelston also have maintenance tools that parse these files to enable tracing of a specific calls progress so they form a powerful tool for tracing operational issues.
Here is the actual low level logging information
This is a sample log trace from the Traffic log.
^-- Date/Time Trace Was Recorded ^-- CallHandler Unique Resource Identifier
01/07/2002 04:40:16 | 005 | ResHandle:0x86200800
^-- Start Date/Time Of Call ^-- Call Duration In Seconds
StartDate:01/07/2002 StartTime:00:01:10 Dur:43
^- DDI Number (If Set) ^- CLI Number (If Set) ^- Real Destination Number ^-Real Originating Number
DDI: CLI: DestAddr:96789354112 OrigAddr:
^-- The Reason The Call Ended ^-- The Raw Clearing Cause Code Taken From The Protocol
Live Log Selection Tool:
The three pictures below show examples of live logs that have been selected. These logs can include hardware set-up and initialisation status, and initialisation and live operation information about any software module on the CallHandler. So, for example, if the user thinks they are having problems with the Telephone Network Service Provider, these logs can be used to see how many times the network is too busy to take calls. This feature is critical where predictive diallers are employed because to the extreme load they can place on a Telco. The information in these logs can be used to quickly identify and create hard evidence to get the fault rectified in the shortest timescales. Multiple real-time logs can be viewed at the same time.
Archive Log Viewing:
The two pictures below show examples of logs archives that have been previously created by the CallHandler during its normal operation. These logs can included hardware setup and innitialisation status, and innitialisation and live operation of any software module on the CallHandler. Chelston provide an tool that can be set to periodically delete old logs from the local hard-drive.
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Browser-Based Maintenance Centre Controls |
| Live Event Reporting Tool | Incoming Call Routing Tool | ISDN Line Status Tool
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