ISDN Network Line Status Tool Overview

This tool was created following discussion with CallHandler users about the problems they sometimes have with their Telecom Network Service Provider. They are generally not Telecommunications experts and therefore found it difficult to know exactly:

When a line problem occurred

What the status was of the fault

How often a fault occurred

Have evidence that they could use to prove to the Network Service Provider that they had a fault

These needs led us to create the Line Status Tool, which can be simply used to:

Monitor the status of the E1/T1 line at a low level using a browser based graphical E1/T1 ISDN Line Status Indicator display

Send alerts when these low level alerts occur vai a pop-up window alerting system

Create time-stamped log files that can be used as evidence in discussions with Network Service Providers using a text based time-stamped log which can be printed out or loaded into a spreadsheet for analysiss

All this can be achieved with little or no knowledge of Communications protocols, or technology even though the type of information is at a detailed technical level. The Line Status Tool consists of a low-level CallHandler software module that can be activated by the equipment operator.