IVR Script Builder Tool Overview (Page 3 o 3)

ACTION OBJECTS: are placed within an Action Node .

Wait for Response from RESPONSE NODE

Speak Text-Based Words from input string

Play Audio File from disk

Go to other ACTION NODE

End Call

RESPONSE OBJECTS: are placed within RESPONSE NODES.

Caller may press a key (triggering a DTMF detection)

Speech Response (triggering simple Speech Detection. E.g. "Yes", "No" etc)

Timeout Because no Input from Caller. May do nothing (triggering a Timeout), or does not trigger any valid response (triggering a Timeout)

SERVICE TRANSFER ACTION OBJECTS EXAMPLES: are Objects that take control of the Call and cause exit from the script. There is a standard Object set included with the CallHandler, but custom Objects can be written in Visual Basic for specific applications.

Verifies a Credit Card Transaction

Sends a FAX to the caller

Records the input from the caller, e.g. Simple Voice Mailbox

More sophisticated Voice Mail System

Receives a FAX from the Caller

Enters Caller into an Audio Conference

Performs simple Vote from Key Presses into a database or text file

Transfer the call to another service running on the CallHandler

Sends Alert Message to specified receipient

Contact us to learn how this system can be applied to your application.

Build Solutions for Call Centres (traditional and virtual), Audio Conference, Voice Mail, FAX-on-demand, Fax Broadcast, Distance Learning, Web 'Call Me Back', CRM, PBX Connect, IVR, Auto Attendant, Voice over IP (VOIP), text to speech, Rapid Application Builder for Computer Telephony, SMS Messaging, WAP, Unified Messaging, plus many custom functions. Choose pre-configured products incorporating Graphical drag-and-drop configuration tools, or specify a customised version for special needs, or develop your own solutions using our function rich developer packs and APIs.