Builder Tool Overview (Page 1 of 3)
Interactive Voice Response Script Builder Tool is used to create an interactive
response to a person making a call - such as record or retrieve voicemail,
connect to the FAX-On-Demand service, or as a gateway to a Conference - the
options are almost infinite. It does this by creating standards based XML based
script that is used by the Interactive Voice Response Service Module located on
the CallHandler. This XML (Extensible Mark-up Language) script determines
how the Interactive Voice Response Service Module processes any call that is
passed to it from the Call Router Module, or via other services or modules,
such as the Voice Mail Handler Module.
the Interactive Voice response Script Builder Tool, scripts are automatically
generated and the user does not need to understand the detailed structure, but
simply drag the completed script to the required CallHandler directory.
design aim of the Interactive Voice response Script Builder Tool is to provide
a simple to use, drag and drop graphical tool for use by both technical and
non-technical staff for the preparation and maintenance of the XML scripts for
the Interactive Voice Response Service Module, which can be thought of as the
"glue" between service modules.
the Call Flow Diagram shown below, an incoming call is first passed through the
Call Router, which uses a look-up table to decide which module to connect the
call to. A call could come in and immediately be passed to the Interactive
Voice Response Service Module, or direct to any other service module. The
Interactive Voice Response Service Module is capable of having a call
transferred to it either directly from the Call Router or from any other
service module. The Interactive Voice Response Service Module decides what to
do with this call, based on the XML script. The Interactive Voice response
Script Builder Tool allows the script maintainer to rapidly construct a complex
scripts can be created and run simultaneously so that, for example, each
incoming telephone line can have its own independent script.
Interactive Voice response Script Builder Tool can be run on a desktop PC
running MS Windows 95/98/NT. The XML files it creates are then transferred
across the network, or via dial-up link onto the CallHandler with the
a Typical Script - Overview
example script outlined here, describes the Auto Attendant call structure as
shown in the diagram below.
script built, for this example, enables an incoming call to be directed to; the
Technical section, by pressing 1, to the General Enquiry section, by pressing
2, to the Distance Learning Conference section, by pressing 3, or to an
operator, where no operator input is detected. This script can be created using
Chelston's Interactive Voice response Script Builder Tool