FEATURES AND BENEFITS

· One Platform – Multiple Solutions

· CallHandler is a pre-configurable, industrial PC/NT Call Management and Control Computer that forms the basis for all solutions.

· Building Block Approach

· Flexible functionality - a system can contain any or all of the following modules: fax, interactive voice, data, networking, conferencing.

· Modular hardware and software architecture means additional modules can be added as your needs change.

· Upgrades and maintenance greatly simplified

· Cost/Performance

· PC/NT based, plus high line density of CallHandler.

· Scalable (Small or Large Systems)

· 4 to 2,400 lines per single PC chassis, in multiples of 30 channels (for E1 lines) or in multiples of 8 channels (Basic Rate), 4 lines for analogue. Note: although Hardware supports multiples of 30 channels, E1 line can be populated with smaller numbers of channels in start-up situations.

· Multiple PC Chassis can be interconnected to achieve large call capabilities using clustering technology.

· Programmable

· Interface is easily programmed and customised using highly productive development tools such as Visual Basic or C++.

· Manageable and Configurable

· Web accessible graphical interfaces for installation control and monitoring, remote diagnostics and system performance reporting.

· Use drag and drop for scripts, voice and fax files etc

· Accessible Technology

· Application modules are usually written in Visual Basic, which allows rapid application development. Use of Microsoft Windows technology allows easy access to all the WindowsNT facilities i.e. databases, networking, email, web etc.

· Reliable

· Robust, industry standard system, fully supported via remote dial-in.

· Built in System monitoring and remote diagnostics software. Revised software modules can be uploaded remotely

· System performance reporting to enable operational analysis either locally or from a remote terminal, anywhere in the world

· Single vendor hardware and software capability. Easily identifiable support structure enabling single point of contact for all system issues

· Functionality

· Prosody Card gives power of voice, fax, data and more in a single card.

· Interconnectivity with Computer Systems

· Windows 2000 based, easily connects to other systems. ODBC/SQL database access. TCP/IP over ISDN. Distributed and centralised IVP. Comprehensive connectivity to the world Video conferencing add on capability.

· Interconnectivity with Telephony Networks

· Supports worldwide protocols, E1, T1, Basic Rate and ISDN.

· Software Standards

· Uses industry standard PC hardware and Microsoft Windows NT Software, incorporating standards such as COM (Component Object Model), ActiveX, Java etc.

· Future proofs technology - mass market availability. Graphical interface enables ease of use and offers Install Shield Capability together with world standard interfaces.

· Hardware Standards

· Hardware uses industry standard MVIP, SCSA and PEB Buses. Comprehensive connectivity to other hardware offering expanded capability

· Turnkey Systems

· Customised solutions on ready-to-run industrial PC based Windows 2000 platforms