Support Options

At Chelston, we understand that effective after sales support is ‘mission critical’, which is why we have developed our Support options. This scheme gives you the peace of mind that, in the event of any problems with your CallHandler solution, there will be minimal disruption to your daily operations. As part of this service, you will be required to provide a dial-in link so that Chelston support engineers can connect to the system(s) for investigative and upgrading purposes. Ensure your system remains healthy, fully optimised and guarantee rapid trouble-shooting with our maintenance cover Hot-line Support... All Supported customers are issued with a personal card, providing access to a special hotline service. Chelston’s technical support team have access to a wide variety of technolgy configurations, which means they can duplicate a problem situation and make a swift diagnosis. Software Updates... All Chelston software is packaged using 'Install Shield' technology. This means that updates can be simply effected, either by the user, or remotely via dial-up link by Chelston. Firmware Updates... For those units with Flash ROM, free firmware updates are provided. Simply download the files from our web site into your board for the latest features. A Small Investment... The assurance and support that we can provide is available for a comparatively small investment. During the first year it will cost 10% of the total price of the Chelston solution concerned, and 12.5% of the price in subsequent years - payable in two six-monthly installments - provides: 8am-8pm, five days a week Bug fixing and maintenance of Services written by Chelston, On-site visits where necessary, Shared spares holding Help and advice with Service writing, Telephone and dial-in support, Free upgrades and bug-fixes to underlying system. We are happy to discuss pricing for tailored support and maintenance to suit your business hours and requirements Hardware Replacement... The Support ‘Swap Out’ service means that a critical business application will never need to suffer through hardware failure. In the unlikely event of a hardware item causing a problem, a replacement will be dispatched within 8 working hours of notification. Contact us for further details. On-Site Survey Analysis... Chelston Call Systems Customer Services can assist you in implementing your conferencing system quickly by providing site survey analysis and expert installation. Remote Support Services... Our remote support capabilities help you keep the system running smoothly using a dial-up modem to connect Training... The Chelston Call Systems Training team uses a hands-on approach to teach customers how Chelston's products can easily and effectively manage both maintainance and operational activities. Custom training classes can be tailored to meet your company’s needs Professional Developer Support... Chelston's Professional Services Engineers can consult with your development staff on the use of the Chelston Application Programming Interface (API) to help design and integrate chelston's system into your existing environment, either using MS Visual Basic or some other language of your choice. Customer Services at Chelston is ready to assist your company with the growing demand for Computer Telephony.. For more information, contact us by email at support@chelston.com

| Products | IVR | Conference Bridge | Predictive Dialler | Fax On Demand Builder |
| CT Server | Voice Mail Builder | Fax Receive | Voice Record | Developer |
| Chelston-Custom | Add-Ons | Matrix | Line Status Tool | Support |

| Home | Products | Technology | Tools | CT Basics |
| About Us | Partners | Info Docs | Site Map |

Whether your needs are for large or small systems, focus on your Application and leave the technology to us