Application Builder - Interactive Voice Response, Audiotex, Voice Mail & Message Broadcast

• This package contains all the tools and components necessary to enable a non-technical person to configure a voice based application. Use available add-on options, such as speech recognition, to created sophisticated customised solutions.
• Interactive Voice Response.
  • An extremely powerful business tool, allowing calls to be handled automatically, or with an optimum combination of live answering and automation.
  • The CallHandler IVR System has been designed to provide the widest range of technical options for the design of IVR services, with easy to use application development tools that can be used by the end user.
  • Create any type of Audiotex application from simple passive recorded to more complex sophisticated systems.
• Examples ofthe CallHandler IVR System applications are:
  • Airline Flight Arrivals Using optional Speech Recognition to identify the flight number
  • Sales Order Processing Voice prompts instruct the customer which data to enter from their tone dial telephone (Product Code, Quantity, etc).
  • Telephone Banking Customer can receive information on their current account balances, recently cleared cheques, etc.
  • Home Mortgage Service Using optional Speech Recognition, callers are prompted for details of their requirement (house value, current salary, age, etc). At the end of the interaction the caller is told how much they are likely to be offered as a loan.
  • The CallHandler IVR System combines the critical features of an IVR system with easy to use application development tools. It provides a full range of Voice Processing, with call control of analogue or ISDN lines. These are manipulated with graphical tools. A high performance database engine allows eachCallHandler IVR System to handle large numbers of database transactions.
  • IVR can be used for completely automated call handling, or to complement live answering - CallHandler IVR System is suitable for both environments. Where CallHandler IVR System is complementing live answering it can also be used as a Communications Server, providing integrated services for desktop applications.
  • A graphical system utility provides system configuration and application management, either locally or remotely. Configuring an application, and assigning system resources, are simplified with supplied graphical tools. Resources are allocated to applications with a few mouse clicks. An application can be easily assigned to a DID/DDI number, or to a group of numbers, and scheduled to be available only at specific times.
• Chelston has designed CallHandler IVR System to provide a totally reliable and flexible platform. This has then been coupled with comprehensive and powerful administration and management tools to allow you to maximise your business opportunities.
• 1000's of lines generating millions in revenue for our customers. Our clients concentrate on their business: Medical and Legal advice Dating services Chat and Party lines, Tarot Card Horoscopes, Adult services, Booking systems, Credit card transaction and processing, Mail order and brochure request, Public information services Financial services

Whether your needs are for large or small systems, focus on your Application and leave the technology to us

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