Open Architecture Interactive Voice Response Servers and Tools

Interactive Voice Response cti solutions Premium Rate CT Application Builders Premium Rate Interactive Voice Response cti solutionsMessaging

"Low Cost of Ownership Computer Telephony Solutions for:"

Contact Centre, Inbound & Outbound:

Audio Conference Bridge:

• CRM - traditional and virtual
• Predictive Dialers & Power/Preview Dialer
• Voice Record & Voice Mail
• Agent QC Monitor
• Skills Routing
• Voice Over IP (VoIP)
• Interactive Voice Response (IVR)
• Soft PBX, PBX Connect

• For Corporates, or Service Providers
• Web Browser Control, Setup & Maintenance
• Choice of versions for Conference Calling
    Browser based Simple Booking
    Ad Hoc Dial-in
    LAN Database Linked and Controlled
    Lecture Conference
Computer Telephony • Voice Record
• IVR Front End
• Voice Over IP (VoIP)
• Demo Available

Computer Telephony Server:

• CT Server driven by external Application

Interactive Voice Response Systems:

FAX Servers:

• IVR Script Builder Tool
• Database Linkage with Password Entry
• SMS Messaging
• Text to Speech & Speech Recognition

• FAX-On-Demand
• Fax Receive
• Fax Send/Broadcast
• Interactive Voice Response (IVR)

Control Chelston's CallHandler CTi Server with your own applications:

• Your Interactive Voice Response application can control & configure CallHandler using its XML Interface
• IT personnel feel comfortable with our technology
• 2400 lines per single PC Chassis.
• You don't have to be a telecoms expert to use or customise
    your own CTi solutions
• Develop your own solutions using our functionality rich API's including XML
• Pre-configured products incorporating graphical drag-and-drop
    configuration, maintenance and set-up tools
• Standards-based, modular, open, scalable architecture - based on Microsoft NT/2000
• COM Object Based Computer Telephony Middleware Technology
• Supports rapid application development and deployment using Visual C++, Java,
    MS Visual Basic etc. The COM object model is used throughout the architecture
• Start small and then grow large keeping original application software
• Large systems available using clustering technology
• Built to the highest standards of resilience, systems operate continuously,
    24hrs a day, 7 days a week without interruption
• Other solutions include: PBX Integration/Replacement, Unified Messaging, Voice Mail
    and Messaging, Call Logging, Call Back Service, Premium Rate Services, IP
    Telephony, Alarm Monitoring, Multi-media Contact Centres, Call Queuing Systems,
    Natural Language Speech Recognition Interfaces, Automatic Call Distribution (ACD)
    and Web enablement, Audio Conference Bridge.

Custom Applications using Chelston's CallHandler CT Server:

• We design, build and install, complete pre-configured or
customised Interactive Voice Response solutions to your specification.
• Use the feature-rich API of CallHandler to develop your own
CTi applications. Developer kits, training and support is available for this purpose.

Email for more information: info@chelston

Leasing Finance is available on all our products

* Note: COM is a standard software module Interface. It provides an environment where you can have modules written in different languages all of which will communicate with each other. e.g. C++ can be used for the core technology, with Visual Basic, or Java being used for the custom application layers, such as scripting.

If you want to interchange information between Computer, and Telephone Networks, then we have the solutions.